Frequent Questions

+ How do I dispute a parking invoice?

To dispute a Parking Invoice, please follow the instructions outlined on your Parking Invoice.

+ How can I submit a Parking Invoice dispute?

To learn how to submit a Parking Invoice dispute, please click here.

+ Will I have to pay the increased amount if my dispute is not accepted after the seven day early payment period?

If you submitted your Parking Invoice dispute within the seven day early payment period and your dispute is not accepted, you are not required to pay the increased Parking Invoice amount. Instead, you are only required to pay the seven-day early payment period amount.

+ Will I be informed if my parking invoice dispute is accepted or denied?

Yes, all disputes must be in writing and will be responded to via email from collections@precisebi.com or violations@precisebi.com. Mailed disputes are answered via mail as long as a return address is provided.

+ I recieved a Parking Invoice for "Failure to display on dashboard". I disputed this Parking Invoice, however I am not satisfied with the response I received.

If a valid parking receipt was not visibly displayed on your vehicle dashboard or the incorrect license plate was registered, the Parking Invoice will remain outstanding.

Parking Invoice dispute decisions are based on clear photographs of your vehicle and the corresponding parking receipt displayed. In cases where no parking receipt is displayed, and mobile payment options are available, valid parking sessions are verified within a cloud-based enforcement platform.

+ I received a Parking Invoice even though I displayed my accessible parking permit. I disputed this Parking Invoice, however I am not satisfied with the response I received.

When parked on a private property, vehicle’s with an accessible parking permit are required to pay for the parking.

+ Why do I have to pay for parking?

If your vehicle occupies space on private property with paid parking regulations, paying for parking is required. To pay your parking invoice online, visit https://www.parkingsupport.ca/#parking-invoice.

+ Am I required to pay my Parking Invoice?

Parking Invoices not paid within the notified timeframe outlined on Parking Invoices and notices sent via postage mail are assigned to the Credit Bureau of Canada Collections in Ontario. Unpaid Parking Invoices are subject to interest rates. To pay your parking invoice online, visit https://www.parkingsupport.ca/#parking-invoice.

+ What happens if I do not pay my Parking Invoice?

Parking Invoices not paid within the notified timeframe outlined on Parking Invoices and notices sent via postage mail are assigned to the Credit Bureau of Canada Collections in Ontario. Unpaid Parking Invoices are subject to interest rates.

+ Why have I received a letter from the Credit Bureau of Canada Collections?

Notices from the Credit Bureau of Canada Collections are sent when a Parking Invoice payment is overdue. Parking Invoices unpaid within the notified timeframe outlined on Parking Invoices and notices sent via postage mail are assigned to the Credit Bureau of Canada Collections.

+ What is the Credit Bureau of Canada Collections?

The Credit Bureau of Canada Collections is an authorized collection agency that compiles outstanding Parking Invoice information as a credit report. Parking Invoices unpaid within the notified timeframe outlined on the Parking Invoices and notices sent via postage mail are assigned to the Credit Bureau of Canada Collections in Ontario.

+ Why have I recently received a letter from the Credit Bureau of Canada Collections?

We have engaged the Credit Bureau to recover amounts owed to from parking invoices. To avoid being pursued by the Credit Bureau, you can pay them directly in accordance with their letter to you, or pay Parking Invoice in accordance with the Final Notice letter that was mailed to you by visiting payforparking.ca.

+ I did not pay for parking due to an emergency. Can my invoice be voided?

If your vehicle occupies space on private property with paid parking regulations, paying for parking is required.

Dispute your Parking Invoice.

+ Why do I have to pay for parking at a hospital?

Hospitals in Canada are mandated to use parking fees as a revenue source to supplement government funding. Parking revenues help hospitals provide their communities with programs and services. In 2016, the Government of Ontario passed mandatory regulations to ensure hospital parking is more affordable for patients and visitors. Learn more about the government of Ontario's Hospital Parking mandate.

+ How do I pay a Parking Invoice online?

To pay your Parking Invoice online, CLICK HERE. Enter your Parking Invoice # and License Plate # in the correct fields. Click verify parking invoice, and follow the payment prompts.

+ I could not pay for parking because the pay station was not functioning. Can I have my parking invoice voided?

If a pay station is not functioning you are required to use an alternative pay station or use the mobile parking app to pay for parking.

If the parking facility does not offer mobile payment or alternative pay stations, you are required to dispute the Parking Invoice. Our Violations Department will verify the status of the pay stations during the applicable date and time to verify if they were in working order.

Dispute your Parking Invoice.

+ How do I pay a ticket if I don’t have the invoice number?

If you do not have the Parking Invoice number, you can call the phone number, or send an email to the email address on the back of the invoice. Our Violations Department will be able to assist you.

+ What do I do if it says my Parking Invoice # is ineligible?

If your Parking Invoice number is ineligible, you can call the number, or email the address on the back of the invoice. Our Violations Department will be able to assist you.